Frequently Asked Questions (FAQ)

Welcome to the Charles and Flo FAQ page. We’ve compiled answers to some of the most common questions clients ask about our digital marketing services, process, and pricing.

If you don’t see your question here, feel free to contact us — we’d love to help.

1. What does Charles and Flo do?

Charles and Flo is a creative branding and digital marketing agency specializing in helping brands grow online. We offer services including brand development, advertising, social media marketing, content creation, email marketing, and web design.

Our goal is simple: to connect your business with your audience and turn engagement into measurable results.

2. Who do you work with?

We work with businesses of all sizes — from startups and local businesses to established brands — across a wide range of industries. Whether you’re launching a new brand or looking to scale your digital presence, we’ll tailor a strategy that fits your goals and budget.

3. How do you determine pricing?

Our pricing depends on the scope of your project, the services required, and your business objectives. We offer both custom packages and monthly retainers for ongoing marketing support.
To get an accurate quote, book a free consultation so we can understand your goals and recommend the best approach.

4. How long does it take to see results?

Digital marketing results depend on factors like your industry, competition, and chosen strategy.

  • SEO campaigns typically show measurable improvements in 3–6 months.

  • Paid ads (PPC or social media) can drive results within days or weeks.

  • Content and branding efforts build long-term credibility and engagement.

We’ll always set realistic timelines and track performance transparently through regular reports.

5. What makes Charles and Flo different from other agencies?

We combine creative storytelling with data-driven strategy. At Charles and Flo, we don’t believe in one-size-fits-all solutions — every campaign is designed around your brand’s unique voice and audience.

You’ll also get direct access to our team (no middlemen), transparent reporting, and a genuine partnership focused on growth.

6. Can you manage my social media accounts?

Absolutely! We offer complete social media management — from content creation and scheduling to community engagement and performance tracking.
Our team ensures your brand stays active, consistent, and authentic across platforms like Instagram, Facebook, LinkedIn, and TikTok.

7. Do you redesign existing websites?

Yes, we do. If your current website needs a refresh or better conversion performance, our web design team can rebuild it with modern visuals, improved SEO, and user-focused functionality — without losing your existing content or search rankings.

8. How do I get started?

Getting started is easy!

  1. Book a free consultation with our team.

  2. We’ll learn about your business and marketing goals.

  3. You’ll receive a custom proposal outlining recommended strategies, timelines, and pricing.

From there, we’ll onboard you and start building your digital growth strategy.

9. Do you offer ongoing support?

Yes — many of our clients stay with us long-term for ongoing campaign management, analytics, and optimization. We view every client as a partner and continuously adapt strategies as your business grows.

10. How can I contact you?

You can reach out anytime at:
📧 hi@charlesandflo.com